BrumVitsShipping & Delivery
Every parcel from BrumVits is boxed up carefully and passed to a tracked delivery driver. Here is all the straightforward info on transit times, postage charges and what to do if a box turns up late or scuffed.
Order processing time01
Orders completed before 16:00 on regular weekdays head out the same day. Any order submitted after that time, over the weekend or during a bank holiday leaves our workshop on the following working day. We send an order confirmation note with your reference number right away, followed by dispatch details with tracking as soon as it leaves our hands.
Following your parcel02
- Check your dispatch email or text message and click the courier link provided.
- Alternatively, visit our tracking page and submit your order reference number.
- Courier progress reports appear once your parcel receives its initial depot scan, typically within 24 hours of leaving us.
- Fresh location updates appear at each stop along the route until it arrives on your doorstep.
Estimated delivery times03
Delivery schedules run on working days from collection and serve as realistic estimates rather than binding dates. Outlying rural spots can take an extra 1-2 days.
| Region | Estimated delivery time |
|---|---|
| United Kingdom | 2-3 business days |
| Other destinations | Displayed at checkout prior to confirming payment |
Shipping and handling costs04
Standard shipping is on the house across United Kingdom when you spend over £45. For smaller parcels, delivery is £3.95. The accurate postal fee for your postcode is calculated at checkout before you finalise the order.
International shipping05
For deliveries going outside United Kingdom, shipping charges and transit times are detailed at checkout. Border duties and local customs taxes are set by the receiving nation and must be covered by the recipient. Any shipment rejected at customs will be handled as an ordinary return.
Missing, damaged or lost parcels06
6.1 Damaged
Give your delivery a quick check when it lands. If the outer box or your vitamin jars arrive broken, take a quick photo and email [email protected] within 48 hours. We will either post a fresh replacement free of charge or issue a full refund, and there is no need to post the damaged goods back unless we ask.
6.2 Lost
If your tracking stays completely frozen for 5 working days, drop us a line with your order number. We will raise a prompt investigation with the courier and either re-ship your supplements or refund your money entirely, as you prefer, within 10 working days of your message.
6.3 Parcel logged as delivered but nowhere to be seen
Please ask around the house, check with your immediate neighbours and check the local sorting depot before reaching out within 3 days of the recorded delivery scan. We will promptly open a case with the driver and keep you posted until everything is sorted.
Questions about this policy07
Send an email to [email protected] or ring +44 121 572 8821 between Mon-Fri 07:45-15:15, Sat 10:30-16:15. We reply to all messages within one working day.
- Merchant
- BrumVits Nutrition Ltd.
- Registered address
- 68 Great Hampton Street, Birmingham, B18 6EW, United Kingdom
- [email protected]
- Phone
- +44 121 572 8821