Privacy Policy

About this privacy policy01

These rules cover our website brumvits.com, all customer purchases made here, and direct notes you send our workshop. Outside links lead to third-party sites governed by their own individual policies.

Data controller and how to get in touch02

Your details are managed by BrumVits Nutrition Ltd., 68 Great Hampton Street, Birmingham, B18 6EW, United Kingdom. Send privacy enquiries to [email protected] or give us a ring on +44 121 572 8821.

Merchant

BrumVits Nutrition Ltd.

Registered address

68 Great Hampton Street, Birmingham, B18 6EW, United Kingdom

Email

[email protected]

Phone

+44 121 572 8821

Customer details we take in03

We only record what is strictly necessary for the everyday tasks listed under each heading.

3.1 Information you provide directly

Your full name, doorstep delivery address, email, and phone contact for dispatches, alongside any notes left in reviews or enquiries. Held for the duration required by statutory bookkeeping, and customer messages for up to 3 years after our final exchange.

3.2 Payment and transaction data

Reference codes, chosen supplements, totals, selected settlement option, and parcel progress. No debit card or online bank credentials pass through this site. Kept on file throughout the statutory accounting period.

3.3 Automatically collected information

Network IP, browser setup, device details, page views, previous landing links, and visit timestamps gathered by our host and the items named in our Cookie Policy. Held for 30 days within server records and up to 14 months in compiled reporting.

3.4 Marketing and advertising data

Marketing sources, links, or notices that directed you to our shop, tracked solely to connect visits and jars purchased back to that channel. Retained for up to 90 days.

3.5 Records passed along by outside partners

Transit notifications from the delivery van and settlement updates from the payment provider, tied directly to your parcel.

3.6 Children

This shop is not intended for visitors under 18. We do not deliberately take their details; parents or guardians should drop a line to [email protected] to have these records erased.

Details we must have from you04

Your name, postal address, email, and phone number are vital so we can box up your vitamins and keep you posted. Without these basics, we cannot take the order. Any further detail is up to you.

How your details are put to work05

• To pack, route, and invoice your daily vitamins, as well as handle parcel returns and any repayments.
• To reply to questions from the workshop desk and ping parcel notices over email or SMS.
• To protect the website, spot dubious activity, and see how customers find their way around the shop.
• To share occasional product updates only when requested; every bulletin carries a direct opt-out link.
• To follow legal standards, including storing standard trade and bookkeeping books.

Who else sees your information06

We never trade or sell personal records. We pass details solely to the trusted partners below, all legally committed to follow our direct instructions.

6.1 Payment processing

The service behind your chosen payment option receives just enough detail to collect and balance the transaction.

6.2 Shipping and fulfilment partners

The courier driver gets your name, street address, and phone number so the parcel lands safely at your door with updates sent ahead.

6.3 Service providers

Server hosts, email distribution platforms, and customer helpdesk tools handle records under our instruction.

6.4 Advertising and analytics partners

Analytical and promotional cookies, placed only with your explicit nod, send browsing insights to their vendors as detailed in our Cookie Policy.

6.5 Legal and regulatory disclosures

We hand over information where legal duties demand it or to safeguard our rights, such as resolving a disputed delivery.

6.6 Business transfers

In the event of a trade sale or business merger, client records move across to the successor under these exact safeguards.

International data transfers07

Certain partners may manage information outside United Kingdom. In those cases, we lean on adequacy rulings or standard contractual clauses to ensure your data stays just as secure.

Your rights and choices08

According to UK GDPR and the Data Protection Act 2018, you hold data subject rights.

8.1 Access, amendments, removal, and file transfers

You may request a review of your stored records, amend errors, demand deletion, take an export in standard file formats, limit or contest processing, and pull back prior consent. Cancelling consent does not alter lawful handling that occurred beforehand.

8.2 Marketing choices

Every shop newsletter includes a clear opt-out link. Marketing and analytical cookies can be switched off whenever you like through the site consent panel.

8.3 Exercising your rights

Send your request to [email protected]. We might verify who you are first, and we reply within 30 days. You also have the right to lodge a formal complaint with the data authority in United Kingdom.

Data security09

Our store runs over secure HTTPS. Purchase records stay inside restricted systems, seen only by personnel and services handling the jobs listed above. We never collect or store debit or credit card details on this website.

Data retention10

Purchase logs and billing slips are held for the duration demanded by company accounting laws before being scrubbed. Helpdesk conversations remain for up to 3 years after your last message. Server entries stay for 30 days, aggregated site metrics for up to 14 months, and marketing permissions stay valid until you opt out.

Third-party websites and services11

Pointers to external platforms, social channels, or payment services take you to third-party operators with their own rules. We cannot take responsibility for their privacy practices.

Changes to this policy12

We adjust this document whenever our workshop procedures or legal requirements move forward. The active wording remains right here on this page, bearing the latest revision date up top.