Official policy: checked and updated July 2026Order now

Returns & Refunds

Name: BrumVits
Address: 68 Great Hampton Street, Birmingham, B18 6EW, United Kingdom, GB
Telephone: +44 121 572 8821

You can return any unopened jar purchased from BrumVits within 14 days of delivery, whatever the reason. Here are the exact requirements, the straightforward steps, who covers postage, and when your funds will be sent back.

! Please take note: contact us for a proper return reference before posting anything, and address the package solely to the depot details we supply. Boxes sent to other addresses cannot be reconciled with your account.

14-day refund guarantee01

Our return period lasts 14 days starting from the date the courier drops off your parcel. This holds true whether goods were damaged, flawed, sent in error, or if you simply decided against keeping them.

Return conditions02

Faulty or damaged goods: a brand-new replacement or a complete refund including your initial delivery fee, provided you attach clear photos with your note.
Incorrect product received: we dispatch the proper jar right away and arrange collection of the wrong item at our own expense.
Second thoughts on your order: the tub must be unopened, in its original carton with every safety seal intact; return postage is covered by you, and the original outward carriage is not refunded.
Tubs and bottles opened after delivery cannot be put back on the shelf for health and hygiene reasons, so they cannot be returned unless damaged or faulty.

In compliance with regulation 28(3)(a) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, all dietary food supplements and vitamin gummies with broken tamper-evident seals, cracked safety bands, or torn inner foil lids are strictly non-returnable due to health protection and public biosecurity reasons.

Sending a jar back (the simple steps)03

Within 14 days of the post arriving, drop a line to [email protected] or ring +44 121 572 8821 with your order reference, the details, and clear photos if a jar arrived damaged.
We get back to you within one working day with your return code and our workshop address.
Box the supplement up in its original packaging, slip a note inside with your return reference, and tape the parcel securely.
Post it across to our address and send us the tracking code by email. Hang onto your postal receipt until the money clears back to you.

Refunds and processing time04

We check the returned parcel within 3 working days of arrival and send an email update. Refunds go back through your initial payment route: cash-on-delivery orders are refunded by bank transfer to your nominated UK bank account, and bank-transfer orders go straight back to the originating account. Banks typically take 1-5 working days to settle the funds.

Exchanges and cancellations05

If you fancy swapping for a different formula, run through the return process and place a fresh order online; we refund the original item the moment it reaches us. You can cancel any order at no cost before it leaves Great Hampton Street: email [email protected] with your order reference.

Questions about this policy06

Send an email to [email protected] or ring +44 121 572 8821 between Mon-Fri 07:45-15:15, Sat 10:30-16:15. We reply to all messages within one working day.

Merchant: BrumVits Nutrition Ltd.
Registered address: 68 Great Hampton Street, Birmingham, B18 6EW, United Kingdom
Email: [email protected]
Phone: +44 121 572 8821